| |||||||
| |||||||
|
|||||||
|
|
| MamboMart Seller Policy | ||||||||||||
This is a mutual agreement between the seller and MamboMart for listing the products for sale and using our services. In using mambomart.com you (the user), are deemed to have accepted the terms and conditions listed below. | ||||||||||||
Listing products: MamboMart offers free and unlimited listing to its sellers. A seller can upload a wide range of products. Sellers are required to choose an appropriate category listed in the seller dashboard for uploading a specific product. Products that are uploaded in wrong category will be moved to appropriate category. The products should abide our seller listing policy. Seller owns sole responsibility for his/her the products and the information provided. Any product listed, that violates the seller listing policy will be removed immediately and it may lead to seller account termination and removal of all products belonging to that seller. Seller is expected to provide the following details about the product for a smooth transaction.
| ||||||||||||
Store Creation: Sellers can create stores and upload any logo of their choice. Store creation should adhere to the following guidelines
| ||||||||||||
Transaction Charge: The transaction charge is applicable for each transaction on the total sale value including shipping charges. The transaction charge includes payment gateway charge and MamboMart service charge.
| ||||||||||||
Seller Payment: The seller will be paid for each transaction. The payment process will be initiated once the buyer confirms that the product ordered reached him safely as described by the seller. The payment will be made on the third bank working day from the date of confirmation (Saturday is not considered as a bank working day). If the buyer does not confirm within 48 hours of delivery, the product will be considered as delivered and the seller will be paid. The payment will be made through Cheque/Online transfer. Seller’s identity and bank details will be verified before the first payment. All payments will be made to the bank account that the seller furnishes in seller dashboard. The seller is required to provide valid details of the bank/branch located only within India. By clicking the acceptance check box provided in the bank details page, the seller agrees to abide all legal rules and regulations and holds the sole responsibility for the validity of details. | ||||||||||||
Shipping Policy: Seller is required to ship the product and see to that the product gets delivered within the time limit specified during product upload. The seller should ship the products preferably through a reliable courier service with online tracking facility. If the product could not be delivered within the specified time, buyer has the right to claim a refund. Shipping details such as receipts/invoices should be maintained for a period of 90 days and should be produced when required to solve any dispute that may arise in future. If a chargeback occurs and the seller is not able to produce the shipping details during the 90 day period, he is fully liable for it. Currently MamboMart encourages shipping only for the locations within India, so sellers are required to provide appropriate shipping details. | ||||||||||||
Order Cancellation and Refund: Once an order is placed, the product should be delivered within the time specified by the seller during product upload. If the product is not in stock or if the seller is not able to deliver the product within specified time mentioned by the seller due to unavoidable reasons, the seller is required to inform MamboMart immediately through mail specifying the order details such as order Id and product Id to contactus@mambomart.com. MamboMart cancels the order and refunds the buyer. The seller is not charged for the cancellation. If the product has not reached the buyer within the time specified by the seller or if the product varies significantly from what is described, buyer can claim a refund/replacement. If the buyer claims a replacement, the buyer is required to send the product in its original packing to the seller. In such cases buyer might contact the seller within 48 hours of delivery and the seller is required to respond within the next 24 hours. If there is no response from the seller, buyer might contact MamboMart to resolve the issue. MamboMart negotiates with the seller for resolving the dispute. If the seller is not responding to MamboMart within 24 hours then the order will be cancelled and a refund will be processed to the buyer. The seller is required to bear the return shipping charges if any, in the case of replacement. If the seller responds to MamboMart and requests for a time extension, the seller will be required to pay a caution fee of Rs.100 or the total transaction charge, whichever is higher, in advance and will not be refunded if the order is cancelled. This advance payment is applicable only when the seller requests an extension time beyond the 10th day from the date of order. The seller is required to pay the caution fee within 36 hours from the date of issue of invoice else the order will be cancelled. After the payment of caution fee, the product has to be delivered to the buyer within 3 working days if not the order will be cancelled under the sole discretion of MamboMart. If the order is executed successfully, the caution fee will be refunded. | ||||||||||||
 | ||||||||||||
Seller Termination: MamboMart has right to terminate any seller’s account at any time due to the violation of Seller terms and conditions. It is understood that the seller accepts the terms and conditions by clicking the check box provided at the end of registration form. All products listed by the seller must abide the MamboMart Seller Listing Policy. Any product listed that violates the seller listing policy will be automatically removed. Violation of seller listing policy by any seller might eventually lead to that seller’s account termination. All the products of that seller will be removed from the listing. If a seller continuously receives bad criticism for his/her performance in handling the order, his/her account will be terminated under the sole discretion of MamboMart. | ||||||||||||
|
|||||||||||||
|
